This Privacy Policy describes how ProtoHax ("we", "us", or "our") collects, uses, and protects information when you visit our website or use our software. By using ProtoHax, you agree to the practices described below.
1. Information We Collect
We collect the minimum information needed to operate the service:
- Account information. When you create an account, we collect your email address and authentication credentials. We use SuperTokens for authentication and may store derived session tokens on your device.
- Subscription & payment data. Payments are processed by third-party payment providers. We receive transaction metadata (e.g. status, plan, expiry) but never your full card details.
- Device information. To enforce the device limit tied to your subscription, we store opaque device identifiers and basic platform information (Android / Windows, version) for the devices you activate.
- Technical logs. Our servers automatically record IP address, user agent, request timestamps, and approximate geolocation derived from IP. These logs are used for security, abuse prevention, and debugging.
- Cookies & local storage. We use strictly necessary cookies and local storage to keep you signed in and to remember preferences. We do not use advertising cookies.
2. How We Use Information
We use collected information to:
- Provide, maintain, and improve the ProtoHax service.
- Authenticate users and protect accounts from unauthorized access.
- Process subscriptions and enforce device limits.
- Detect, prevent, and respond to abuse, fraud, and security incidents.
- Communicate important service notices (e.g. security alerts, policy changes).
- Comply with legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
3. Sharing & Third Parties
We share information only with service providers that help us operate ProtoHax, and only to the extent necessary:
- Authentication: SuperTokens.
- Payments: our payment processors.
- Hosting & infrastructure: our cloud and CDN providers.
- Analytics: privacy-respecting, aggregated traffic analytics where applicable.
We may also disclose information if required by law, to enforce our Terms of Service, or to protect the rights, property, or safety of ProtoHax, our users, or others.
4. Data Retention
We retain account and subscription data for as long as your account is active and for a reasonable period afterwards to comply with legal, accounting, or fraud-prevention obligations. Technical logs are typically retained for a short period and then deleted or anonymized.
5. Security
We use industry-standard measures to protect your information, including encryption in transit (HTTPS) and access controls. No system is perfectly secure, however, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or export your data, and the right to object to or restrict certain processing. To exercise these rights, contact us at the address below. We will respond within a reasonable timeframe.
7. Children
ProtoHax is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
8. International Transfers
Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for international data transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you through the service. Continued use of ProtoHax after changes take effect constitutes acceptance of the revised policy.
10. Contact
For privacy questions or requests, contact us at [email protected].